Terms of Sales
The site www.110volts.net was set up by the company '”110 Volts boutique vintage”, which is the operator of this site. Any order of a product appearing in the online store supposes the prior consultation of these general conditions
Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order the products presented in the online store online. The consumer has the right to save or edit these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for his personal use. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired within the framework of the website were in fact related to his professional activity. The online store set up by the company '110 Volts' the following information:
1. legal notice allowing precise identification of the company '110 Volts'
2. presentation of the essential characteristics of the goods offered
3. indication, in Euros, of the price of the goods, as well as, where applicable, delivery costs
4. indication of the terms of payment, delivery, or performance
5. the existence of a right of withdrawal
6. the period of validity of the offer or price
7. the conditions for terminating the contract when it is for an indefinite period or for a period exceeding one year
8. All of this information is presented in French. The consumer declares to have full legal capacity allowing him to engage under these general conditions
Article 1: Entirety
These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the consumer can be incorporated herein, since these documents would be incompatible with these general conditions.
Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company '110 Volts' to the consumer.
Article 3: Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.
Article 4: Entry into force – duration
These general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company '110 Volts'.
Article 5: Electronic signature
The “double click” of the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Article 6: Order confirmation
The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the consumer in the order form.
Article 7: Proof of the transaction
The computerized registers, kept in the computer systems of the company '110 Volts' under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 8: Product information
8-a: The company '110 Volts' presents on its website the products for sale with the necessary characteristics which make it possible to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before taking the final order, the essential characteristics of the products he wishes to buy.
8-b: The offers presented by the company '110 Volts' are only valid within the limits of available stocks.
Article 9: Price
The prices are indicated in euros and are valid only on the date of the sending of the purchase order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. Payment of the full price must be made when ordering. At no time can the sums paid be considered as deposits or installments.
Article 10: Method of payment
The payment methods offered by the “110 Volts” shop are: payment by Paypal, by credit card, by check, by money order or by bank transfer.
To pay for his order, the consumer has, at his option, all the payment methods referred to above and within the order form. The consumer guarantees the company '110 Volts' that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The company '110 Volts' reserves the right to suspend any management of order and any delivery in the event of refusal of authorization of payment by bank card on behalf of the officially accredited organizations or in the event of nonpayment. The company '110 Volts' specifically reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration course. The company '110 Volts' has set up an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge. As part of this verification, the customer may be asked to email the company '110 Volts' a copy of an identity document and proof of address. The order will only be validated after receipt and verification by our departments of the documents sent.
Article 11: Availability of products
The order will be executed at the latest within 5 days from the day following that on which the consumer placed his order. In case of unavailability of the product ordered, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice of requesting either the reimbursement of the sums paid within 14 days at the latest of their payment, or the exchange of the product.
Article 12: Terms of delivery
In accordance with the HAMON law (June 2014): THE PRODUCTS REMAIN UNDER OUR RESPONSIBILITY UNTIL THEY ARE DELIVERED TO THE CUSTOMER.
The products are delivered worldwide to the address indicated by the consumer on the order form, or to a “Mondial relay” relay point close to your address. The consumer is required to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier on the delivery note, as well as to the company '110 Volts', within one week. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. As far as shipping is concerned, we work with Colissimo Suivi (La Poste) or mainly via the Mondial Relay service. As soon as we send a shipment, you immediately receive an email and/or a text message on your smartphone informing you.
To reduce transport costs as much as possible, all products of small or medium size are sent by Mondial Relay (depot in a parcel relay near you at a local merchant) or by the postal service: "Colissimo Suivi" . This service delivers within 48 hours throughout France and offers you the possibility of recovering the products ordered at your post office close to the delivery address in the event of the absence of the initial place of delivery when the postman is presented. Concretely, if you are absent on the day of delivery, your postman will leave you a transit advice note in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. Colissimo Suivi, like Mondial Relay, is a very reliable service. However, it is possible, as in any expedition, that there may be a delay in delivery or that the product may get lost. In the event of late delivery in relation to the date that we have indicated to you in the dispatch email, we ask that you notify us of this delay by calling us by telephone or by sending us an email. We will then contact the Post Office or Mondial relay to start an investigation. A investigation may take up to 21 days from the date the investigation begins. If during this period, the product is found, it will be re-routed immediately to your home (most cases). If, on the other hand, the product is not found at the end of the 21-day period of investigation, the Post Office or Mondial Relay considers the package as lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse the amount of the products concerned by the loss of the carrier. If the product(s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by reimbursing you by check for the difference, or by requesting an additional check for this price difference.
Since 1/1/2016 we have been using the Mondial relay service as a priority for customers who have a parcel relay close to their home. Parcels are tracked and made available at the closest relay to the customer's delivery address, the latter is notified by email and text message.
Article 12 bis We offer the "click and collect" service, on simple request your purchase can be collected from the shop, 24 rue de la mediterranée in Montpellier during opening hours.
Article 13: Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter by email or by simple mail to:
'Shop 110 Volts'
24 Mediterranean Street
34070 Montpellier
Article 14: Delivery errors
14-a: The consumer will have to formulate with the company '110 Volts' the same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and/or nonconformity of the products in nature or in quality compared to the indications appearing on the order form.
14-b: The formulation of this complaint with the company '110 Volts' can be made: by telephone on 06 81 95 86 13 from Monday to Friday from 10 am to 7 pm or by email.
14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the company '110 Volts' as a whole and in its original packaging, by Colissimo_cc781905-5cde-3194 -bb3b-136bad5cf58d_ or via mondial relay, at the following address:
'Shop 110 Volts'
24 Mediterranean Street
34070 Montpellier
To be accepted, any return must be reported in advance to the Customer Service of the company '110 Volts'.
The shipping costs are the responsibility of the company '110 Volts', except in the event that it turns out that the product taken back does not correspond to the original declaration made by the consumer in the return form.
Article 15: Product warranty
As "vintage" objects are second-hand, the items offered by "110 Volts" do not benefit from any guarantee because of their "used goods" status. Under no circumstances can a claim be made in this regard. However, in case of dissatisfaction, the "110 Volts" shop undertakes to take back the defective goods, to produce a credit note, an exchange or a refund.
Article 16: Right of withdrawal
The consumer has a period of 14 working days to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day. Any return must be reported in advance to the Customer Service of the company '110 Volts': - as a priority by telephone on 0681958613 from Monday to Friday from 9 a.m. to 5 p.m., - by connecting to our site in the section "track your order" where, after entering your customer number, you will be able to obtain your order number. The product must be returned by Colissimo Recommandé to '110 Volts', 24 rue de la Méditerranée 34070 Montpellier
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
In case of exercising the right of withdrawal, the company '110 Volts' will make every effort to reimburse the consumer within 14 days.
The consumer will then be reimbursed by recrediting his bank account (secure transaction) in the event of payment by credit card, or by check in other cases.
Article 17: Rights of use
The right to use the software of the company '110 Volts', as well as those distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, under Article L122-6-1 of this Code, the consumer has a right of reproduction exclusively for the establishment of a backup copy, when this is necessary to preserve the use of the software. In any event, the author of the software retains ownership rights over his work, which the consumer undertakes to respect.
Article 18: Force majeure
Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
Article 19: Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.
Article 20: No waiver
The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.
Section 21: Title
In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 22: Applicable law
These general conditions are subject to French law. This is the case for rules of substance as well as for rules of form. In the event of a dispute or complaint, the consumer will first contact the company '110 Volts' to obtain an amicable solution. In a second step and in the event of an appeal, the consumer may file a complaint with , via its dedicated dialog box.
Article 23: Management of your Personal data
The information which is requested from the consumer is necessary for the processing of his order will not be communicated to the contractual partners of the company '110 Volts' intervening within the framework of the execution of this order. The consumer can write or call the company '110 Volts' whose contact details are in the confidentiality charter appearing within the framework of the website, to exercise his rights of access, rectification with regard to the information concerning him and appearing in the files of the company '110 Volts', under the conditions provided for by the law of January 6, 1978.
Update 05/25/2018:
The regulations on the management of your personal data are changing with the entry into force of the General Data Protection Regulations on May 25, 2018.
In order to protect your personal data and improve our services, we are committed to guaranteeing its security and confidentiality.
The information collected about you is processed solely for the 110 Volts store. Your personal data is stored and protected in France (Montpellier). The data collected is neither rented nor sold to third parties, they are only used when shipping orders placed on the site.
You have the right to access, modify, withdraw and delete data concerning you.
You can exercise this right by simple request: either by telephone (0681958613), or by email to 110v[at]orange.fr or by post to: Boutique 110 Volts, 24 rue de la Méditerranée , 34070 Montpellier.